Refund & Guarantee Policy

Last updated: draft — review before publishing.

Summary: Full refund applies strictly if an account is reclaimed by the original seller. No responsibility is assumed for post-handover game bans.

1. Scope of the Refund Policy

TGMShop24 provides refunds only in the specific event that an account is reclaimed or pulled back by the original seller from whom TGMShop24 acquired the account to transfer to the buyer.

If an account retrieval occurs due to the original owner, our support team will investigate the case. If confirmed, the buyer is entitled to a full replacement or complete refund of their purchase amount.

2. Guarantee Period & Handover Window

TGMShop24 provides a direct transaction guarantee strictly until the buyer has successfully received the account credentials and completed binding to their own Gmail and passwords.

Once the buyer verifies login, confirms account specs, and the relinking procedure is finalized with our support agent, full ownership and security of the account transfer to the buyer. Any subsequent actions, logins, or modifications are solely the buyer's responsibility.

3. In-Game Bans & Publisher Sanctions Disclaimer

If an account is banned, penalized, or suspended after the new owner takes possession, TGMShop24 takes no responsibility.

Game publishers do not officially support third-party account transfers. Buyers acknowledge that playing on a secondary account involves inherent publisher-side risks. Actions taken after handover (such as chat violations, botting, refund fraud, or suspicious IP location jumps) are outside of TGMShop24's control.

4. Supported Payment Methods

All transactions are conducted in direct escrow via our official TGMShop24 support agents. We support:

  • PayPal (Family & Friends / Goods as agreed by agent)
  • Wise (Formerly TransferWise)
  • Western Union
  • Binance / Crypto Currency
  • SWIFT Bank Wire Transfer
  • Local Bank Account Transfers

5. Supported Currencies

We accept multi-currency settlements to accommodate global players, including:

USD ($), CAD (C$), AUD (A$), EUR (€), and over 10+ additional international currencies upon request during live chat.

6. Dispute Inquiries

To submit a claim or inquiry regarding an account retrieval, contact our team immediately through the on-site Live Chat or email support@tgmshop24.com with your transaction reference number.

Refund & Guarantee Policy | TGMShop24